BPO Account Management Customer Sup with Big IT-Company for Bangalore Posted By Pinaki Consulting Pvt. Ltd.

Position Vacant :

BPO Account Management Customer Sup with Big IT-Company for Bangalore

No. of Openings :

1

Company Name :

Pinaki Consulting Pvt. Ltd.

Job Description :

We are pleased to introduce you to Pinaki Technologies. We are a global transaction technology services integrator that helps companies implement intelligent simplified solutions that solve business and operational issues in areas such as e-finance, e-business, mobile solutions, ERP, IT enabled services, etc. Currently We are handling a Requirment of BPO Account Management Customer Sup Bangalore/ Hyderabad with CMM Level 5 Job Discription Company : CMM Level 5 Company Location : Bangalore/Hyderabad Responsibilities Expinstallations, up gradations, troubleshooting, managing service delivery operations. Handling Key accounts. Doing service delivery planning and execution Exposure to Technical Pre-sales Support, Service Sales and post sales maintenance. Experience on Intel products, RISC systems, Digital and Compaq storage devices and CISCO and Digital network systems with knowledge of Microsoft. SCO and Novell technologies. Have excellent leadership, Project Management time management and communication skills, with the ability to cope with pressures. Undergone Green belt Training for Process Improvement Exp :9-12 Year Education : Diploma/BE/B.Tech. in EC/IT/CS Salary : Salary No Issue for Right candidate Note : Pls reply Back with Same Suubject Line In Case of you are not interested in that moment pls forward your Update cv for Further opening with answer of Follwing Question pls Check the our website for more information and send the latest cv for any Requirment in IT-TECHNOLOGIES - Full Name Education Date of birth Contact No Primery Skill Secondry Skill Present Location Preferred Location Present Company Contact No. Your Targeted Company

Desired Profile :

Product/Service Specific Knowledge Managing key account Planning service delivery model for key accounts based on customer defined SLA�s To implement planned Service support model as per ITIL processes Partner mapping/vendor management in key accounts To review partner/vendor performance To do regular review with customer along at National level To increase the service revenue in key accounts by advising right solutions to customer To ensure smooth renewal of service contract To do regular IT audit as per defined model in Key accounts To work closely with regional support teams and to ensure smooth delivery in assigned accounts

Experience Required :

108 (Months) to 144 (Months)

Job Category :

Other >>> Other >>> IT

Opening Location :

Andhra Pradesh-Hyderabad
Andhra Pradesh-Secunderabad
Karnataka-Bangalore

Education :

B.Tech/B.E., M.Sc, MCA

Key Skills :

BPO

Salary Offered :

Not Specified

Career Level :

Mid Career

Job Type :

Permanent

Job Status :

Full-Time

Company Name :

Pinaki Consulting Pvt. Ltd.

Profile :

Pinaki Technologies is a global transaction technology services integrator. We help companies implement intelligent simplified solutions that solve business and operational issues in areas such as e-finance, e-business, mobile solutions, ERP, IT enabled services, etc. Our teams of experienced professionals help companies seize new opportunities through a range of services including consulting, development and support. Pinaki suite of services aim to meet the unique requirements of organization, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. Not only do we rationalize existing infrastructures and administrative processes, we also design fresh solutions with the potential of generating entirely new revenue sources. We provide consultancy services, customer support and training programs. With the solid backing of our parentage, our top-notch solutions have successfully helped our customers to maximize network security, productivity, efficiency and overall performance. We also offer our clients deep industry domain expertise, particularly in the Financial Services, and Manufacturing Industry, as well as in numerous other industries including retail, distribution, utilities and telecommunications.

Contact Name :

Sanjay Choudhary

Posted On :

3/28/2006