Customer Information AnalystPosted By Mancer Consulting Services

Position Vacant :

Customer Information Analyst

No. of Openings :

1

Company Name :

Mancer Consulting Services

Job Description :

Use the databases to improve the depth and breadth of knowledge of customers and work with campaign development teams to improve their understanding. Interrogate customer databases tracking customer purchasing behaviour, product holdings, attrition rates, loyalty etc. Provide profiles of customers, by product, channel and other variables to give the business insight into the overall behaviours of customers. Highlight revenue generating opportunities and threats in terms of customer attrition. Understand the customer journey and flag opportunities and threats based on purchase triggers. Assist in the development of propensity models to improve the effectiveness of campaign activity. Work with third parties to provide data, which enhances the information we have on our customers Compliance � To ensure that you understand and adhere to our client�s Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements. Financial Controls � Ensure all expenditure commitments (orders, contracts, budgets etc) and all payments are properly authorised, controlled and monitored.

Desired Profile :

Use the databases to improve the depth and breadth of knowledge of customers and work with campaign development teams to improve their understanding. Interrogate customer databases tracking customer purchasing behaviour, product holdings, attrition rates, loyalty etc. Provide profiles of customers, by product, channel and other variables to give the business insight into the overall behaviours of customers. Highlight revenue generating opportunities and threats in terms of customer attrition. Understand the customer journey and flag opportunities and threats based on purchase triggers. Assist in the development of propensity models to improve the effectiveness of campaign activity. Work with third parties to provide data, which enhances the information we have on our customers Compliance � To ensure that you understand and adhere to our client�s Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements. Financial Controls � Ensure all expenditure commitments (orders, contracts, budgets etc) and all payments are properly authorised, controlled and monitored.

Experience Required :

36 (Months) to 60 (Months)

Job Category :

Banking/Financial Services/Stock Broking/Insurance >>> Retail/Personal Banking >>> Mktg/Advtg/MR/Media Planning/PR/Corp. Comm.

Opening Location :

Karnataka-Bangalore

Education :

B.A, B.B.A, B.Sc

Key Skills :

SPSS,data mining,customer insight

Salary Offered :

Not Specified

Career Level :

Mid Career

Job Type :

Permanent

Job Status :

Full-Time

Company Name :

Mancer Consulting Services

Profile :

It''s a leading International ITES

Contact Name :

Neha

Posted On :

4/15/2006