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Head Customer Care-Call Centre [DGM/ GM Level]Posted By Mag Engineering Pvt. Ltd
Details of Vacancy
Position Vacant :
Head Customer Care-Call Centre [DGM/ GM Level]No. of Openings :
1Company Name :
Mag Engineering Pvt. LtdJob Description :
As head of customer care you will be responsible for entire operations of customer care department. You will be managing all aspect of customer interface i.e. voice, email, fax and mails. Brief job profile of this position is as follows: 1. To manage customer contact channels in the designated region. 2. To manage 24 by 7 contact centre operations with in limits of time and budget. 3. To define KRA''s and KPI''s for the team members. 4. Process mapping and process improvement. 5. Evaluates Servicing training programs and training materials, and measuring effectiveness and initiating improvements as indicated 6. To coach, counsel, mentor and motivates associates on service delivery and quality parameters. 7. Driving call quality processes to improves quality. 8. Drive process of sales, customer care, service provisioning and call qualityDesired Profile :
An ideal candidate for this position should be graduate preferably an MBA from good institute having 10-15 yrs of experience with atleast 4-6 years of experience in call centre and customer care in a telecom or BPO. Candidate need to have good understanding of telecom operations and must have good communication and team building skills.Experience Required :
120 (Months) to 180 (Months)Job Category :
Telecom/ISP >>> ISP Industries >>> ITES/BPO/Operations/Customer Service/TelecallingOpening Location :
Uttar Pradesh-DelhiEducation :
B.B.A, MBA/PGDM, MCAKey Skills :
call, quality, customer care,call centreSalary Offered :
Not SpecifiedCareer Level :
Mid CareerJob Type :
PermanentJob Status :
Full-TimeCompany Profile
Company Name :
Mag Engineering Pvt. LtdProfile :
A specialist Sheet Metal Fabrication Company with state of the art machinery among the best in the country. Totally employing 280 + with multinational customers like Caterpillar, Volvo, IR etc.Contact Name :
Mr. AnthurajPosted On :
5/12/2006Search Jobs
