Manager Operations ( Customer Service - Retail Process )Posted By Elixir Web Solutions

Position Vacant :

Manager Operations ( Customer Service - Retail Process )

No. of Openings :

1

Company Name :

Elixir Web Solutions

Job Description :

The prime responsibilities of this position will be - Interaction with client to resolve issues and to handle client expectations Ensure all SLAs are met on a regular basis Monitor revenue Timely escalation of key issues Managing Multiple Teams Managing Resources for the Teams Responsible for Costs incurred by the teams. Suggest and Monitor Efficiency initiatives in the teams Look after Start Up Projects. Ensure good Team working and multi-functionality

Desired Profile :

Minimum 5 years exp , currently in a Managerial position (operations) Should have worked on Retail Process Should have handled large team size. Should have strong People Management skills Multi team handling Strong Communication Skills Strong on Processes Independent Working and Prompt Decision Making Interpersonal and Networking skills Ability to Multitask High Energy Levels Prioritising and Organising

Experience Required :

60 (Months) to 108 (Months)

Job Category :

CRM/IT Enabled Services/BPO/Medical TranscriptionTranscription/Operations/Telecalling >>> Back Office/Web/Transaction Processing >>> ITES/BPO/Operations/Customer Service/Telecalling

Opening Location :

Maharashtra-Mumbai

Education :

B.B.A, MBA/PGDM

Key Skills :

Operations,voice process,customer service,retail process,operation

Salary Offered :

Not Specified

Career Level :

Management (Manager/Director of Staff)

Job Type :

Permanent

Job Status :

Full-Time

Company Name :

Elixir Web Solutions

Profile :

ABOUT ELIXIR WEB SOLUTIONS : Servicing a host of Fortune 500 clients across verticals, Elixir started in the year 2000,in a short span of 5years has graduated from a Small,single location search firm to one of the countries Largest Talent Search Houses which employs over 250 consultants and whose offices are split over Delhi in the North and Pune in the West. Elixir would shortly be opening a South Zone Office in Bangalore and another in Mumbai.Elixir has been rated as amongst India''s largest advertiser of Jobs on-line. By splitting its search business into specific industry oriented practices viz. Telecom, Media, IT, Infrastructure, ITES, Health Sciences , Healthcare, Banking , Insurance and Financial Services and Outsourcing and Research,FMCG , Logistics and Automobiles. Elixir is an Agency that has the ability to provide you with the right opportunity and guidance through a team of consultants who best understand your career requirements. Elixir has successfully executed a lot of senior management searches for various clients in the past. ABOUT CLIENT : A Leading names(UK Based)in software Product development(Finance domain) business.

Contact Name :

Chandravijay Thapliyal

Posted On :

4/13/2006