Openings for Quality AnalystPosted By MJ Consultancy

Position Vacant :

Openings for Quality Analyst

No. of Openings :

1

Company Name :

MJ Consultancy

Job Description :

TO audit given no. of calls and to give feedback to agents constant updation of call center core process to take part in call calibrations to be a team player with proactive approach to motivate agents to take steps and bring necessary changes for process improvement Maintain the Quality of the handled process as per the ggiven parameters, Satisfy the customerwith quality of delivery of the team of agents. Ensure appropriate & effective resolution has been madeto the issues raised 1.To audit the number of calls given by the client on a daily basis 2.Record feedback and To let the Customer service rep know about his/hers areas of improvements. 3.Bring in necessary changes to the process and constant updation of call center core process 4.To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about 5.Attend call calibrations 6.To check if the CSR has used the right telephonee etiquettes,And followed appropriate hold procedures and has a given a proper resoltion for the customers request

Desired Profile :

quality analysr is the one who works towards continious improvement of process. he is the one who take cares of the process his duty is to share the feedback for thr whole process and take steps to improve the process by escalating the short comings to the training department and conducts training.

Experience Required :

0 (Months) to 0 (Months)

Job Category :

BPO/ITES/CRM/Transcription >>> N/A >>> N/A

Opening Location :

Karnataka-Bangalore

Education :

, B.Tech/B.E.

Key Skills :

Not Specified

Salary Offered :

Not Specified

Career Level :

Entry Level (less than 2 years experience)

Job Type :

Permanent

Job Status :

Full-Time

Company Name :

MJ Consultancy

Profile :

MJ Consultancy

Contact Name :

Jo

Posted On :

8/5/2016