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Operations Manager - Seller SupportPosted By theindiajobs.com
Details of Vacancy
Position Vacant :
Operations Manager - Seller SupportNo. of Openings :
1Company Name :
theindiajobs.comJob Description :
The Operations Manager is responsible for the co-ordination of the operations of a Seller Support contact centre. This position is focused on the quality and efficiency metrics used to measure the overall operational excellence. Partnering with onsite and remote program managers, this role facilitates the transition of new projects, products, systems and processes from project to operational status.Desired Profile :
The Operations Manager owns site goals and objectives in line with global strategic planning and coordinates with recruitment, training and workforce management to meet the forecasted demand. Leading teams of managers, supervisors and associates, the Operations Managers goal is to deliver the perfect Seller interaction1. Responsibilities Manages a team of up to 180 headcount consisting of team managers, supervisors, technical advisors and associates2. Motivate employees to achieving the perfect seller interaction, service level agreements and targeted quality and productivity goals Coach and develop associates, tech advisors, supervisors and managers on career paths for internal promotion and job enrichment opportunities Identify system and process improvement opportunities which will directly influence the seller experience Facilitate programmatic transition to operational go live status Manage and coordinate change management initiatives Implement communications strategy across the site Participates in recruitment andion activities including role modeling through hiring decisions and processes Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship Maintains a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.1. Ideal Candidate profile Strong business acumen, exceptional organizationalExperience Required :
36 (Months) to 96 (Months)Job Category :
Other >>> Other >>> OtherOpening Location :
Karnataka-BangaloreEducation :
Key Skills :
Not SpecifiedSalary Offered :
Not SpecifiedCareer Level :
Mid CareerJob Type :
PermanentJob Status :
Full-TimeCompany Profile
Company Name :
theindiajobs.comProfile :
TheIndiaJobs.com has come into being with a vision to provide excellent platform to both job seekers and the employers. We believe firmly that there is noContact Name :
Shubham TankPosted On :
8/16/2016Search Jobs
