Problem Management and IT Delivery AnalystPosted By Stimulus Consulting (P) Ltd

Position Vacant :

Problem Management and IT Delivery Analyst

No. of Openings :

1

Company Name :

Stimulus Consulting (P) Ltd

Job Description :

All aspects of service delivery and support. Ownership and follow through/resolution of all service-related actions/issues arising. The preparation and maintenance of Service Level Agreements� The preparation and maintenance of the Service Catalogue� Service Review Meetings with the UK based SAM and the relevant Business area Managers� Communication with UK based Service and Delivery functions� Establish and maintain excellent working relationships with key IT and Business staff� Liaising with the Project Account Manager as required typically to ensure that operational support implications arising from projects are fully considered, planned and actioned Ensure customer complaints are followed up promptly and documented� Ensure that Less than Satisfied customer responses are followed up and documented� Ensure sufficient participation in Customer Satisfaction Surveys by the business contacts

Desired Profile :

Minimum 2 years service management with strong emphasis on: Call, Incident and Problem Management Relationship management Contact Centre Systems and Telephony Experience in ITIL methods (preferred) Detailed Trend analysis Minimum 5 years working in an IT environment resulting in a demonstrable understanding of IT functions, processes and technology and how they inter-relate Attributes: Proficient English Speaker Strong interpersonal skills Ability to engender customer confidence Ability to priority issues and resolve conflicting interests Ability to effectively liaise with all levels of management Keen sense of ownership finding appropriate solutions and getting the job done Actively looks at the broader perspective from a customer and IT view point Facilitation / matrix management skills Negotiation skills Able to work on own initiative Willingness to travel as appropriate Process oriented Responsive, flexible and able to embrace change

Experience Required :

60 (Months) to 96 (Months)

Job Category :

CRM/IT Enabled Services/BPO/Medical TranscriptionTranscription/Operations/Telecalling >>> Training >>> IT

Opening Location :

Kerala-Trivandrum

Education :

BCA, B.Tech/B.E., MCA

Key Skills :

ITIL, IT Manager, Service Delivery

Salary Offered :

Not Specified

Career Level :

Mid Career

Job Type :

Permanent

Job Status :

Full-Time

Company Name :

Stimulus Consulting (P) Ltd

Profile :

Headquartered in San Jose, California, Our Client is the leading provider of Web communication services that enable greater productivity and cost-efficiency across the enterprise. Their services are powered by the company''s proprietary , which includes the only globally distributed information-switching network, specifically designed for the delivery of multimedia Web communications.

Contact Name :

Christeena

Posted On :

4/14/2006