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SR MANAGER - RETENTION Posted By Khoj Consultants

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Details of Vacancy

Position Vacant :

SR MANAGER - RETENTION

No. of Openings :

Company Name :

Khoj Consultants

Job Description :

OUR CLIENT IS THE FOURTH LARGEST CELLULAR COMPANY IN INDIA OPERATIONAL IN 8 CIRCLES INCLUDING DELHI AND UP WEST WITH A 4 MILLION SUBSCRIBER BASE. APPLICANTS MUST BE AN MBA WORKING FOR A TELECOM COMPANY IN NORTH INDIA Monitor implementation of retention strategy, processes and national level loyalty programs. Manage day-to-day retention efforts. Manage contract of outsourced agencies. Monitor and improve parameters such as retention ratio, ARPU mix of retained subscribers, % waivers given for retention, time to recall, etc. Suggest local level proactive customer service initiatives for increasing their satisfaction e.g. discounts at various merchant establishments, etc. Manage day-to-day outbound calling activities. Coordinate with all customer-interfacing functions for improving their service delivery based on root cause analysis of disconnection requests. Key Performance Indicator: % retention (mix to include weightage for higher ARPU subscribers retained or prepaid / postpaid) Increase in average age of subscriber in the lifecycle Quality of data mining and number of proactive measures implemented for reducing postpaid churn

Desired Profile :

APPLICANTS MUST BE AN MBA WORKING FOR A TELECOM COMPANY IN NORTH INDIA VISIT OUR SITE FOR TERMS

Experience Required :

72 (Months) to 120 (Months)

Job Category :

Telecom/ISP >>> ISP Industries >>> Mktg/Advtg/MR/Media Planning/PR/Corp. Comm.

Opening Location :

Uttar Pradesh-Meerut

Education :

B.B.A, MBA/PGDM

Key Skills :

RETENTION/LOYALTY/CHURN MGMT

Salary Offered :

800000 - 0 INR (Per Year)

Career Level :

Management (Manager/Director of Staff)

Job Type :

Permanent

Job Status :

Full-Time

Company Profile

Company Name :

Khoj Consultants

Profile :

OUR CLIENT IS THE FOURTH LARGEST CELLULAR COMPANY IN INDIA OPERATIONAL IN 8 CIRCLES INCLUDING DELHI AND UP WEST WITH A 4 MILLION SUBSCRIBER BASE. IT COVERS 45% OF THE COUNTRY�S MOBILE TELEPHONY POTENTIAL AND 60% OF THE COUNTRY. STT AND MALAYSIA TELECOM ARE IN THE PROCESS OF BUYING OUT THE STAKE OF ONE OF THE FOREIGN PARTNERS. IT USES MODERN TECHNOLOGY AND HAS INNOVATIVE VAS SCHEMES

Contact Name :

JOYON MAJUMDAR MONA MATHUR

Posted On :

3/2/2006