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Sr. Manager (Call Center Operations)Posted By STP Webhosting LLC

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Details of Vacancy

Position Vacant :

Sr. Manager (Call Center Operations)

No. of Openings :

Company Name :

STP Webhosting LLC

Job Description :

Planning revenue and call targets and ensuring operations constantly delivers and exceeds client expectations. Achieve established goals for production hours, service levels, and revenue. Manage expense by analyzing budgeted hours vs. billed hours. Work with Quality Assurance and clients to meet quality standards. Establishing effective methodologies to handle workflow and routine, Contingency planning Cultivating a relationship with clients to understand their business needs, expectations. Serve as communication liaison between client and Top Management. Manage interface with all support functions. Develop and implement incentive programs to encourage performance of employees Manage the day-to-day operations including financial budgets, operations, communications, coaching and development of Managers and supervisors. Strategic planning for the process; setting up operational goals and performance objectives, monitor and improve performance with other departments within the company.

Desired Profile :

MBA with 8 to 10 years of experience in a call centre and handling the complete operations of a call centre.

Experience Required :

96 (Months) to 120 (Months)

Job Category :

Telecom/ISP >>> ISP Industries >>> ITES/BPO/Operations/Customer Service/Telecalling

Opening Location :

Madhya Pradesh-Indore

Education :

B.B.A, MBA/PGDM

Key Skills :

Call Centre operations

Salary Offered :

Not Specified

Career Level :

Mid Career

Job Type :

Permanent

Job Status :

Full-Time

Company Profile

Company Name :

STP Webhosting LLC

Profile :

STPWebhosting a well known company engaged in Web Hosting business since 1999, It provides quality cheap webhosting services for very low price. It provides various plan in shared webhosting , Reseller Webhosting and Dedicated webhosting. STPWebhosting.com is hosting more than 20,000 domains under the cheap web hosting plan. Cheap Web Hosting plans for Windows and Linux are designed for small, medium and large business companies, firms, Resellers and individuals who are looking for cheap web hosting with quality web hosting servers and quality support.

Contact Name :

Jilesh Patadiya

Posted On :

4/24/2006