Sr. Manager - Service MarketingPosted By STP Webhosting LLC

Position Vacant :

Sr. Manager - Service Marketing

No. of Openings :

1

Company Name :

STP Webhosting LLC

Job Description :

Managing ROI of franchisees. Responsible for designing / implementing plans for ensuring that the franchisees get their returns. Design and implement Customer Loyalty Programs for High ARPU customers Retention and Churn Management: Minimization of Churn through Proactive and Reactive measures voluntary and involuntary. Customer Life Cycle Management for postpaid and prepaid customers. Ensure adherence to quality assurance processes / SLAs / guidelines / audits and eradication of errors at the customer touch points. Enhancing revenue via upselling VAS, upgrades and migrations. Managing outbound call center of 50 agents for managing communication to customers during their entire life cycle via calling, auto dialers and written communication. Validating all communication to customers through mailers / flyers.

Desired Profile :

Graduate + MBA with 8 to 10 years of experience in a telecom company and having experience of customer life cycle management and base retention. Design, Launch and monitor Various Customer retention, Loyalty and Delight program in the Circle. High Value / AON Churn reduction. Implement predictive and Proactive Churn Management process. Manage Upselling process and revenue enhancement thereof. Support Zonal Officers on Churn Winback Activities and Agency Management.

Experience Required :

96 (Months) to 120 (Months)

Job Category :

Telecom/ISP >>> ISP Industries >>> Mktg/Advtg/MR/Media Planning/PR/Corp. Comm.

Opening Location :

Madhya Pradesh-Indore

Education :

B.B.A, MBA/PGDM

Key Skills :

Churn and retention, Showroom Management, Customer loyaty programs.

Salary Offered :

Not Specified

Career Level :

Mid Career

Job Type :

Permanent

Job Status :

Full-Time

Company Name :

STP Webhosting LLC

Profile :

STPWebhosting a well known company engaged in Web Hosting business since 1999, It provides quality cheap webhosting services for very low price. It provides various plan in shared webhosting , Reseller Webhosting and Dedicated webhosting. STPWebhosting.com is hosting more than 20,000 domains under the cheap web hosting plan. Cheap Web Hosting plans for Windows and Linux are designed for small, medium and large business companies, firms, Resellers and individuals who are looking for cheap web hosting with quality web hosting servers and quality support.

Contact Name :

Jilesh Patadiya

Posted On :

4/24/2006