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Team Leader - Operations For Bpo/voice ProcessPosted By theindiajobs.com
Details of Vacancy
Position Vacant :
Team Leader - Operations For Bpo/voice ProcessNo. of Openings :
10Company Name :
theindiajobs.comJob Description :
Team Leader - Operations for Domestic Inbound Voice Process based at Ahmedabad Job Responsibilities: Ability to plan & conduct transnational quality audits, Client & Internal calibrations Ability to independently lead a team of quality associates and drive Quality culture within the process Ability to view the issues end-to-end and develop action plan with tangible deliverables Ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Ensures process adherence to QA and Quality plan and responsible in meeting timelines, and quality standards Reports - Ability to work on data and generate various types of reports and analysis Understanding of the Business requirement and capability to address issues at various levels Confident & Capable to interact/manage and handle the clients Patience while giving feedback, Open to change, Multi-tasking skills, Inter personal skills Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis.Desired Profile :
Should have the maturity and experience to manage high skilled resources Ability to handle pressure and a natural go getter Excellent Communication Skills (both spoken and written) Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to clients Ensure client quality targets are met & exceededExperience Required :
24 (Months) to 84 (Months)Job Category :
IT Software/SoftwareServices >>> N/A >>> N/AOpening Location :
Gujarat-AhmedabadEducation :
Key Skills :
ITES, BPO, KPO, LPO, Customer Service, OperationsSalary Offered :
Not SpecifiedCareer Level :
Mid CareerJob Type :
PermanentJob Status :
Full-TimeCompany Profile
Company Name :
theindiajobs.comProfile :
TheIndiaJobs.com has come into being with a vision to provide excellent platform to both job seekers and the employers. We believe firmly that there is noContact Name :
Shubham TankPosted On :
10/20/2016Search Jobs
